Alyssa Rock - Resumé
Work experience
Broadcom
2019 - present
Technical Writer 4
Writes and edits product documentation for open source and commercial software products for DevOps professionals. Responsibilities include:
- Collaborating with three development teams to produce effective documentation that is always delivered on time and reduces or resolves support requests.
- Coaching engineers and open source community members to create documentation that is useful and well-organized.
- Developing documentation quality benchmarks and reviewing new documentation contributions to ensure they meet those standards.
- Setting up and maintaining end-to-end documentation tooling systems for docs-as-code systems.
- Conducting user research and reviewing documentation to identify strategic initiatives to improve the documentation.
- Acting as a crucial communication bridge to break down silos between product, UX, engineering, sales, professional services, QA, support, marketing, and our open source community.
FlexSim
2014 - 2019
Senior Technical Writer
Wrote and edited product documentation for FlexSim, a 3D simulation software tool. Responsibilities included:
- Improving brownfield documentation created by engineers to make it more user-friendly and task-oriented.
- Collaborating with professional services to design high quality training tutorials.
- Building a new doc tooling system in HTML/CSS/Javascript from scratch.
- Creating and socializing a company style guide.
Utah Valley University
2008 - 2014
Lecturer
Taught technical writing courses for developers and academic writing courses for first-year students.
Yahoo
2006 - 2008
Technical Writer
Created user guides and videos for more than 40 internal DevOps tools.
Education
Master of Arts in English
University of Utah
2003 - 2005
English, American Studies with an emphasis in Film
Tools and skills
Percentages indicate my competencies in each domain.
Docs-as-code tool chains
Markdown, reStructured text, static site generators
CI/CD
Git, GitHub, GitLab
Unix systems
Linux, bash, and command-line interfaces
Tech writing content management systems
DITA, Oxygen, XML, SDL Tridion
Programming languages
Python and Javascript
Visual design tools
Photoshop, Illustrator, Figma
Community service
The Good Docs Project
2020 - present
Community manager
The Good Docs Project is an open-source project that educates and empowers developers to create high-quality documentation by providing them with free resources, best practices, and tools to enhance their documentation in open source and beyond.
- Manage a rapidly growing open-source community of 75+ technical writers and developers dedicated to improving documentation in open source by providing high-quality templates and other guidance to open-source developers.
- Lead a user research project to gather data from 33 technical writers and then collaborated with project stakeholders to turn the insights into the project's product roadmap.
- Successfully co-lead a 3-month project to migrate our project from GitHub to GitLab with no data loss or interruptions to the project's work.
Write the Docs
2020 - 2023
Staff, Meetup program coordinator
Write the Docs (WTD) is a volunteer-based global community of people who care about documentation. In 2020, I created and led the WTD Quorum program, which provided quarterly online education meetups and social networking events for more than 1,000 technical writers in the U.S., Canada, and Australia.