Personas make it easy for technical writers to identify the audiences they are creating documentation for. Personas get me maybe 65-75% of the way there in terms of understanding my audience.
The Salt project’s recent documentation jam was a huge success in terms of participation, productivity, diversity, and positive buzz. But why? In this blog entry, I break down the many elements that led to such a successful event.
Contributing to open source projects gives you valuable work experience and helps you build your professional network. Read my advice about using open source to land your first technical writing job.
“I came for the project, but ended up staying for the community.” Read my advice for attracting more active contributors to open source using lessons learned from the Good Docs project.
Why do I sometimes neglect docs usability testing? Join me as I examine my personal barriers to testing and renew my commitment it.