Success stories
Led an efficient, cross-functional team of product experts to create 18 high quality technical articles for customers
I broke down silos and coordinated efforts to create high-impact customer content produced by a cross-functional team of sales engineers, professional service consultants, developers, and more.
Led a major user research project to identify strategic improvements to the Salt documentation
I led a team that launched a major user research project to learn how to delight our customers and create open source documentation to meet their needs.
Major installation guide improvements saved time and improved customer satisfaction by 32%
The customer satisfaction scores for the SaltStack Enterprise installation guide were unacceptable. I led the docs team in a major overhaul project, resulting in a 32% increase in customer satisfaction scores.
Led an open source project from the startup phase through maturity, resulting in 120% growth in contributors
In just 2 years under my leadership, The Good Docs Project grew from a community of 5 to 60 contributors that now partners with other major open source programs to improve software documentation.
Migrated 285 knowledge base articles in one month with no data loss
Acting as the project manager, I collaborated with the Support team to rapidly migrate our knowledge base to a new cost-saving platform with no data loss or service disruptions.