- Collaborated across teams to make major improvements to my product’s installation guide, immediately improving average customer satisfaction scores to 3.7 out of 5, up from 2.8.
- Recognized as Employee of the Month for planning and coordinating a migration of the company’s 285 knowledge base articles to a cost-saving platform in one month without data loss.
- Worked with stakeholders to create the Salt Docs Roadmap to track major documentation epics and communicate their status to the community, which has been received positively by the Salt Project community and project leads.
- Created employee study group to break down silos and help new employees learn more about our core products; 25% of employees attended on average every week.