Alyssa Rock
Technical Writer
Alyssa Rock
Technical Writer
Resume
Work experience
Senior Technical Writer II
2019-present
Senior Technical Writer II
SaltStack Inc., acquired by VMware
  • Collaborated across teams to make major improvements to our core installation guide, immediately improving average customer satisfaction scores to 3.7 out of 5, up from 2.8.
  • Recognized as Saltiest Employee of the Month for planning and coordinating a migration of the company‚Äôs 285 knowledge base articles to a cost-saving platform in one month without data loss.
  • Created employee study group to break down silos and help new employees learn more about our core products; 25% of employees attended on average every week.
Technical Writer
2014-2019
Technical Writer
FlexSim Software Products
  • Collaborated with developers to redesign user manual for manufacturing simulation software; received highly positive feedback from multiple customers and project leaders for the improvements.
  • Created full user manual for health-care simulation software in only 2 months; received high praise from all project leaders.
  • Researched industry standards and wrote comprehensive company style guide to help employees communicate to customers clearly and consistently in technical documentation.
Lecturer
2008-2014
Lecturer
Utah Valley University
  • Taught courses in technical writing and introductory research/writing.
  • Developed 400+ page course textbook to scaffold in-class instruction and reduce textbook costs for students by 50%; textbook regularly received highly positive feedback from students.
Technical Writer
2006-2008
Technical Writer
Yahoo! Inc.
  • Created user guides for more than 40 internal tools; consistently met project timetables and received positive feedback.
  • Designed web-based video tutorial to instruct Yahoo employees how to use new internal tool; involved creating original script, graphics and music; received outstanding recognition from executive sponsors.
Education
Master of Arts in English
2003-2005
Master of Arts in English
University of Utah

English, American Studies with an emphasis in Film

Skills
Tools
  • Markdown, rST, Sphinx, Jekyll
  • Git, Github, Gitlab
  • DITA, Oxygen XML, SDL Tridion
  • HTML/CSS
  • JavaScript
  • Python
  • UNIX systems
  • Confluence
  • Photoshop and Illustrator
  • JIRA
Community service
Chair and Project Steering Committee
2020-present
Chair and Project Steering Committee
The Good Docs

I serve on the steering committee of The Good Docs project, which is dedicated to improving documentation in open source by providing high quality templates and other guidance to open source developers. In 2021, I became the chair of the project.

Pilot Coordinator
2020-present
Pilot Coordinator
Write the Docs Quorum

Write the Docs (WTD) is a volunteer-based global community of people who care about documentation. For 2021, I’m spearheading the WTD Quorum program, which brings together members from seven chapters along the U.S. East Coast to provide quarterly “super” meetups over Zoom throughout the year.