Staff Technical Writer

Cribl, the Data Engine for IT and Security, empowers organizations to transform their data strategy. Customers use Cribl's vendor-agnostic solutions to analyze, collect, process, and route all IT and security data from any source or in any destination, delivering the choice, control, and flexibility required to adapt to their ever-changing needs.

Technical Writer 4

Broadcom acquired VMware, Inc. in 2023, which acquired my original employer SaltStack, Inc. in 2020. They are a global technology company specializing in enterprise software for cloud and on-prem data centers. Responsibilities included:

• Collaborated with three fast-paced development teams to produce effective end-user, open-source, and developer documentation that was always delivered on time and reduced or resolved support requests.
• Built and maintained documentation systems that used innovative docs-as-code technologies.
• Led an efficient, cross-functional team of product experts to create 18 high quality technical articles for customers.
• Conducted a major user research project to understand customer and community documentation needs; used results to create user personas, optimize user journeys, and identify strategic documentation improvements.
• Collaborated across teams to make major improvements to a product installation guide, resulting in a remarkable 32% increase in customer satisfaction scores.
• Achieved Employee of the Month recognition for coordinating the seamless migration of 285 knowledge base articles to a cost-saving platform in one month without data loss.
• Initiated an employee study group to promote knowledge-sharing, break down silos, and familiarize new hires with core products; averaged 25% company-wide attendance every week.

Senior Technical Writer

Wrote and edited product documentation for FlexSim, a 3D simulation software tool that was acquired by Autodesk in 2023. Responsibilities included:

• Improved brownfield documentation created by developers to make it more user-friendly and task-oriented.
• Created full user manual for health-care simulation software in only 2 months; received high praise from all project leaders.
• Collaborated with professional services to design high quality training tutorials.
• Built a new doc tooling system in HTML/CSS/JavaScript from scratch.
• Created and socialized a company style guide.

Lecturer

Taught technical writing courses for developers and academic writing courses for first-year students.

Technical Writer

Created user guides and videos for more than 40 internal DevOps tools.