The Support team at SaltStack determined their knowledge base was not meeting internal business requirements and chose a different platform to reduce expenses. The project also needed to be executed quickly before our license expired in a month.

Using my previous experience participating in several major migration projects, I helped spearhead and execute a plan to migrate the company’s knowledge base articles to a new cost-saving platform.

The results of these efforts were:

• 285 knowledge base articles were successfully migrated on time without any data loss in only one month.
• The new platform not only saved costs, but integrated well with existing support team processes.

For recognition of my efforts, the Support team nominated me and I was awarded Employee of the Month.