Working effectively with other teams as a technical writer

In this guide, I hope to inspire you by showing you how building relationship with team members in other roles (such as product management, UX, and customer support) can enrich your documentation work.

Dec 15, 2022 - 18 min read

UX and technical writers: a powerful partnership

UX and technical writing teams can benefit from collaborating together at various stages in the software development lifecycle. Both UX and technical writing teams want to improve the customer experience and they both have different perspectives and strengths to offer.

Sep 15, 2022 - 22 min read

Where do docs live?

In this lightning talk, I argue that documentation thrives when it is in the same department as product. If that’s not feasible, documentation is at least improved by applying product management strategies.

Feb 22, 2022 - 9 min read

The power of personas

Personas make it easy for technical writers to identify the audiences they are creating documentation for. Personas get me maybe 65-75% of the way there in terms of understanding my audience.

May 17, 2021 - 6 min read

Why do I sometimes forget how awesome usability testing is?

Why do I sometimes neglect docs usability testing? Join me as I examine my personal barriers to testing and renew my commitment it.

Nov 10, 2020 - 7 min read