Where do docs live?

In this lightning talk, I argue that documentation thrives when it is in the same department as product. If that’s not feasible, documentation is at least improved by applying product management strategies.

Feb 22, 2022 - 9 min read

Bridging the docs gap

In this lightning talk that I gave for the October 2020 Salt docs jam, I describe a phenomenon I call the docs value-action gap. Then, I discuss strategies for bridging that gap in open source documentation.

Aug 15, 2021 - 8 min read

Documentation can help close sales (a case study)

While it can’t really make up for a poor product UX design, good documentation can help tell a story for prospective customers about how easy the product is to use.

Nov 20, 2020 - 3 min read