Tutorial: Use Confluence to build a content collaboration space (Part Two)

In part two of this tutorial series, you will learn how to build a content publishing workflow that will help your team track content projects over time.

Dec 12, 2023 - 12 min read

Tutorial: Use Confluence to build a content collaboration space (Part One)

In this tutorial series, you will learn how to use Confluence to collaborate with your cross-functional team to move new content ideas through a content creation workflow.

Dec 11, 2023 - 12 min read

Using Jira to support multiple teams

Technical writers often have to support multiple development teams. Jira or other ticket management systems can help you track, visualize, and communicate your workload to competing stakeholders.

Nov 18, 2023 - 4 min read

Working effectively with other teams as a technical writer

In this guide, I hope to inspire you by showing you how building relationship with team members in other roles (such as product management, UX, and customer support) can enrich your documentation work.

Dec 15, 2022 - 18 min read

Working as a technical writer in open source

As part of a work project, I created a comprehensive list of possible tasks that tech writers working in OSS might possibly work on. I also created a document explaining the unique challenges faced by writers working in OSS.

Mar 12, 2022 - 10 min read

The life-changing magic of a tidy kanban board

I’ve gone from actively hating our documentation issue backlog to feeling proud of our issue triage process. In this post, I share key insights and best practices that I’ve learned about issue triage.

Dec 29, 2020 - 15 min read